Guest Experience Lead — Front End & Training

Lowes Foods, LLC; Harrisburg, Northern (NC, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to ensure the fastest and most pleasant checkout experience through consistent execution of guest service standards and policies.

Responsibilities include supervising front end hosts, training, scheduling within labor guides, handling guest requests, and maintaining a clean, efficient front end environment while modeling professional conduct.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front end operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Manages guest traffic flow and monitors productivity.
• Schedules to provide desired level of service within labor guides.
• Trains cashiers to call additional hosts as needed.
• Handles guest requests, refunds, overrides, and check approvals promptly.
• Ensures front end is clean and organized; parking lot is free of debris.

Skills

Friendly personality

People skills

Leadership

Communication skills

Customer service

Stand for long periods

Math proficiency

Time management

Teamwork

Adaptability

Tools

Computers

Job description

Lowes Foods, LLC is seeking a Front End Supervisor to ensure the fastest and most pleasant checkout experience through consistent execution of guest service standards and policies.

Responsibilities include supervising front end hosts, training, scheduling within labor guides, handling guest requests, and maintaining a clean, efficient front end environment while modeling professional conduct.