Guest Service Lead - Store Ops & Team Coaching

Cumberland Farms; Glastonbury (CT); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

401K with Company Match

Flexible Scheduling

Tuition Reimbursement

Team Member Discounts

Earned wage access

Job summary

Cumberland Farms in Glastonbury, CT is seeking a Guest Service Leader to support store operations, coach teammates, and lead by example to deliver fast, friendly service. This role involves assisting the Store Manager with day-to-day tasks and stepping in as acting leader when needed.

You will greet customers, ensure accurate transactions, keep the store clean and well stocked, and help maintain safety standards.

Qualifications

• Minimum education: none required.
• Preferred: High School diploma or GED.
• Minimum 6 months' experience in guest service.

Responsibilities

• Greet guests warmly and encourage return visits.
• Process transactions quickly and accurately.
• Keep store clean, organized, and in-stock.
• Monitor inventory and replenish products as needed.
• Assist with banking and reporting in the manager's absence.
• Train and coach team members; lead by example.
• Support food service operations and food safety in stores that offer food.
• Uphold safety and perform other duties as assigned.

Skills

Guest service

Leadership

Communication

Teamwork

Education

High School diploma or GED

Tools

POS system

Job description

Cumberland Farms in Glastonbury, CT is seeking a Guest Service Leader to support store operations, coach teammates, and lead by example to deliver fast, friendly service. This role involves assisting the Store Manager with day-to-day tasks and stepping in as acting leader when needed.

You will greet customers, ensure accurate transactions, keep the store clean and well stocked, and help maintain safety standards.