Guest Service Leader & Team Coach

Cumberland Farms; Meriden (CT); On-site; USD 19,286 - 27,552; Full time

Job summary

Cumberland Farms in Meriden, CT is seeking a Guest Service Leader to support store operations, greet guests, and lead by example during shifts. You will coach teammates, ensure in-stock shelves, assist with food service as needed, and help maintain a clean, welcoming store environment.

Both part-time and full-time schedules are available, with a focus on flexible hours. Excellent guest service, teamwork, and reliability are valued, with benefits including 401K, discounts, and training

Qualifications

• Minimum education is not required, but a High School diploma or equivalent is preferred.
• Experience in guest service or retail is a plus.
• ServSafe certification is a plus but not mandatory.

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions in an efficient and friendly manner to minimize guest wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store. Ensuring that the coffee station is clean and stocked; the food service area is spotless, and the bathrooms are sparkling clean.
• Monitor and replenish as needed product on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests desire and achieve the Company goal of 100% in-stock at all times.
• In Store Manager’s absence, complete Manager’s reports, product ordering and banking as needed.
• Lead by example in execution of Company values, programs and processes and policies.
• Provide training, feedback, coaching and direction to fellow team members, assuming role of store lead in Store Manager’s absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Skills

Guest service excellence

Leadership by example

Communication with guests

Team coaching

Education

High School diploma or GED

Tools

POS system

Job description

Cumberland Farms in Meriden, CT is seeking a Guest Service Leader to support store operations, greet guests, and lead by example during shifts. You will coach teammates, ensure in-stock shelves, assist with food service as needed, and help maintain a clean, welcoming store environment.

Both part-time and full-time schedules are available, with a focus on flexible hours. Excellent guest service, teamwork, and reliability are valued, with benefits including 401K, discounts, and training