Guest Service Lead (Part-Time) | Flexible Scheduling & Perks

Festival Foods; West Allis (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Advanced Scheduling

Vision & Dental Insurance

Parental Leave

Job summary

Festival Foods in West Allis, WI, is seeking a part-time Guest Service Representative (GSR) to join a team focused on outstanding guest experiences. The role involves leading service desk operations, managing staff, and ensuring smooth checkout flow during busy periods.

The position emphasizes strong communication, teamwork, and the ability to adapt schedules to guest demand while maintaining adherence to labor regulations for minors.

Qualifications

• Experience leading guest service teams in retail or hospitality.
• Ability to manage schedules and staffing in a fast-paced environment.
• Knowledge of labor laws for minor employees.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide helpful guest service at the front desk and answer questions with professionalism.
• Lead by example and coach Guest Service associates (Service Desk, Cashiers, Baggers, Cart Runners).
• Oversee operations, ensure procedures are followed, and keep the department clean and functional.
• Open additional checkout lanes as needed to ensure smooth guest flow and manage the cash drawer.
• Adjust daily schedules to match sales and guest traffic while complying with labor laws.

Skills

Leadership

Customer service

Communication

Team training

Problem solving

Job description

Festival Foods in West Allis, WI, is seeking a part-time Guest Service Representative (GSR) to join a team focused on outstanding guest experiences. The role involves leading service desk operations, managing staff, and ensuring smooth checkout flow during busy periods.

The position emphasizes strong communication, teamwork, and the ability to adapt schedules to guest demand while maintaining adherence to labor regulations for minors.