Guest Service Lead: Front Desk & Team Coach

UNAVAILABLE; Hales Corners (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Weekly pay

Two-week advance scheduling

Health benefits

Job summary

Festival Foods in Hales Corners, WI is hiring a Full-Time Guest Service Representative (GSR) to deliver friendly, efficient service at the front desk and assist guests with questions and checkout lanes.

The role emphasizes hospitality, leadership in daily operations, and adherence to company standards, with opportunities to develop customer service skills and contribute to a welcoming shopping experience for guests.

Qualifications

• Leadership and interpersonal skills for managing a team in a fast-paced hospitality setting.
• Strong customer service orientation and problem-solving abilities.
• Ability to juggle multiple priorities and adapt to changing guest needs.

Responsibilities

• Provide exceptional guest service at the front desk and assist guests with questions and concerns.
• Lead and support Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
• Monitor admissions, flow of checkout lanes, and station staffing to ensure efficient service.

Job description

Festival Foods in Hales Corners, WI is hiring a Full-Time Guest Service Representative (GSR) to deliver friendly, efficient service at the front desk and assist guests with questions and checkout lanes.

The role emphasizes hospitality, leadership in daily operations, and adherence to company standards, with opportunities to develop customer service skills and contribute to a welcoming shopping experience for guests.