Part-Time Guest Service Lead — Front Desk & Team Support

Festival Foods; Madison (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k)

Job summary

Festival Foods in Madison, WI is seeking a Part-time Guest Service Representative (GSR) to join our friendly team. You’ll welcome guests, answer questions, and support front desk operations with a focus on service excellence.

Join a company that values leadership, teamwork, and reliable scheduling in a fast-paced retail setting. This role offers part-time hours, weekend opportunities, and a path to develop guest service skills within a community-driven grocery store.

Qualifications

• Strong leadership and interpersonal skills to manage a team in a fast-paced setting.
• Problem-solving skills to resolve guest concerns with professionalism.
• Excellent organizational abilities to juggle priorities and schedules.
• Commitment to mentoring others and fostering teamwork.

Responsibilities

• Provide helpful guest service at the front desk, answering questions and assisting guests.
• Lead by example to uphold guest service standards and guide associates.
• Utilize scheduling and operational tools to maintain department efficiency.
• Oversee daily operations and maintain a clean, functional guest service area.
• Support the team by directing guests, managing lines, and providing overrides as needed.
• Monitor staffing and adjust schedules based on guest traffic and business needs.

Skills

Leadership

Problem-Solving

Organizational Skills

Teamwork & Training

Job description

Festival Foods in Madison, WI is seeking a Part-time Guest Service Representative (GSR) to join our friendly team. You’ll welcome guests, answer questions, and support front desk operations with a focus on service excellence.

Join a company that values leadership, teamwork, and reliable scheduling in a fast-paced retail setting. This role offers part-time hours, weekend opportunities, and a path to develop guest service skills within a community-driven grocery store.