Part-Time Guest Service Lead – Hospitality & Team Growth

UNAVAILABLE; Fort Atkinson (WI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental Leave & Wellness Support

401(k) Savings Plan

Descripción de la vacante

Festival Foods in Fort Atkinson, WI, is seeking a Part-Time Guest Service Representative (GSR) to deliver welcoming, efficient service at the front desk and beyond. Reports to Guest Services Manager and plays a key role in daily guest interactions and team leadership.

The position emphasizes strong communication, problem-solving, and scheduling capabilities, with benefits focused on associates and a flexible, customer-focused environment.

Formación

• Strong leadership and interpersonal skills required to manage a team in a fast-paced setting.
• Problem-solving ability to resolve guest concerns effectively and professionally.
• Excellent organization to juggle priorities, schedules and duties.
• Commitment to mentoring teammates and fostering a collaborative team environment.

Responsabilidades

• Provide Helpful Service: greet guests and address questions with professionalism and care.
• Lead by Example: reinforce service standards and guide team members in daily operations.
• Utilize Leadership Tools: apply coaching and shift tools to improve performance.
• Oversee Operations: monitor activities, ensure procedures are followed and area stays clean.
• Support: assist guests, manage checkout lines and provide timely overrides as needed.
• Monitor & Adjust: manage staff schedules and adapt operations to demand while following labor laws.
• Maintain Staffing Levels: ensure adequate coverage during absences or busy periods.
• Enforce Labor Laws: schedule minor employees appropriately and comply with regulations.
• Optimize Scheduling: adjust daily schedules based on sales and traffic.
• Communicate with Shift Managers: notify for assistance and coordinate checkout responsibilities.
• Manage Lane Flow: open extra lanes during busy times and maintain cash drawer discipline.
• Track Attendance: use shift reports to document lateness/absences.
• Cart Management: ensure sufficient carts are available and collected.
• Honor Commitments: maintain regular attendance and provide notice when replacements are needed.
• Support the Team: perform other duties as assigned.

Conocimientos

Strong Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Descripción del empleo

Festival Foods in Fort Atkinson, WI, is seeking a Part-Time Guest Service Representative (GSR) to deliver welcoming, efficient service at the front desk and beyond. Reports to Guest Services Manager and plays a key role in daily guest interactions and team leadership.

The position emphasizes strong communication, problem-solving, and scheduling capabilities, with benefits focused on associates and a flexible, customer-focused environment.