Guest Experience Lead (Part-Time)

Festival Foods; Oshkosh (WI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Two-Week Advanced Scheduling

Vision Insurance

Dental Insurance

Parental Leave

401(k) Matching

Job summary

Festival Foods in Oshkosh, WI is seeking a Part-Time Guest Service Representative (GSR) to join our team at the front desk. You’ll welcome guests, answer questions and support cashiers, baggers and other associates to ensure a smooth, friendly shopping experience.

This role emphasizes leadership by example, scheduling, and adherence to store policies, including labor guidelines for minor employees, while delivering outstanding service during mornings, evenings, weekends, and holidays.

Qualifications

• Leadership and interpersonal skills to manage a team in a fast-paced environment.
• Strong problem-solving abilities to resolve guest concerns professionally.
• Organizational talent to juggle priorities and adjust schedules.
• Commitment to mentoring others and fostering teamwork.

Responsibilities

• Provide helpful service and address guest questions with professionalism.
• Lead by example and guide associates in daily operations.
• Utilize leadership tools to evaluate performance and coach staff.
• Oversee guest service activity and maintain department cleanliness.
• Manage checkout lanes and assist guests during busy periods.
• Schedule staff and ensure compliance with labor laws.
• Monitor attendance, track lateness, and cover absences.
• Open additional lanes to maintain smooth guest flow.

Skills

Strong Leadership

Problem Solving

Organizational Talent

Teamwork & Training

Job description

Festival Foods in Oshkosh, WI is seeking a Part-Time Guest Service Representative (GSR) to join our team at the front desk. You’ll welcome guests, answer questions and support cashiers, baggers and other associates to ensure a smooth, friendly shopping experience.

This role emphasizes leadership by example, scheduling, and adherence to store policies, including labor guidelines for minor employees, while delivering outstanding service during mornings, evenings, weekends, and holidays.