Guest Service Lead — Part-Time & Team Coach

Festival Foods; Appleton (WI); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Associate Discount

Weekly Pay

Advanced Scheduling

Insurance Options

Job summary

Festival Foods in Appleton, WI is hiring a Part-Time Guest Service Representative to support the Guest Services Manager. The role emphasizes delivering friendly, efficient service at the front desk, assisting guests, and maintaining a welcoming environment.

The GSR will lead by example, coach teammates, manage scheduling, and ensure adherence to labor guidelines while contributing to a positive guest experience across peak times.

Qualifications

• Leadership and communication to manage a fast-paced team.
• Ability to resolve guest concerns professionally.
• Strong organizational skills to handle multiple priorities.

Responsibilities

• Provide helpful guest service and maintain a welcoming environment.
• Lead by example and coach service desk staff in daily operations.
• Oversee scheduling, attendance, and adherence to labor laws for minors.
• Monitor lane flow, assist at checkout, and support the team as needed.

Skills

Strong Leadership

Problem-Solving

Organizational Talent

Teamwork & Training

Job description

Festival Foods in Appleton, WI is hiring a Part-Time Guest Service Representative to support the Guest Services Manager. The role emphasizes delivering friendly, efficient service at the front desk, assisting guests, and maintaining a welcoming environment.

The GSR will lead by example, coach teammates, manage scheduling, and ensure adherence to labor guidelines while contributing to a positive guest experience across peak times.