Guest Service Lead: Elevate Hospitality & Team

The Fresh Market; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time?

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market in Jacksonville, FL is seeking a Guest Service Department Lead to support the Department Manager and coach a team to deliver exceptional guest experiences. You will monitor labor, uphold cash controls, and step in as acting manager when needed, driving hospitality and store standards.

Ideal candidates have 1+ years in progressive management in retail or related fields, strong leadership, communication, and problem-solving skills, with a flexible schedule including weekends and

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach "Impeccable Hospitality" by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest service experience

Communication

Problem-solving

Conflict resolution

Flexible schedule

Supervisory experience

Education

Associate’s degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market in Jacksonville, FL is seeking a Guest Service Department Lead to support the Department Manager and coach a team to deliver exceptional guest experiences. You will monitor labor, uphold cash controls, and step in as acting manager when needed, driving hospitality and store standards.

Ideal candidates have 1+ years in progressive management in retail or related fields, strong leadership, communication, and problem-solving skills, with a flexible schedule including weekends and