Guest Experience Lead

The Fresh Market; Greenville (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Job summary

The Fresh Market in Greenville, SC seeks a Guest Service Department Lead to support the Guest Service Department Manager in delivering exceptional guest experiences. You’ll lead by example, coach your team, and ensure the store looks its best while solving issues quickly and keeping operations running smoothly.

You’ll monitor schedules, uphold cash controls, analyze performance metrics, and collaborate with other department leaders to drive store success while maintaining hospitality and

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Strong leadership skills

Motivate and develop teams

Excellent communication

Problem solving

Conflict resolution

Flexible schedule (weekends/holidays)

Education

Associate’s degree in business or retail management (or equivalent)

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market in Greenville, SC seeks a Guest Service Department Lead to support the Guest Service Department Manager in delivering exceptional guest experiences. You’ll lead by example, coach your team, and ensure the store looks its best while solving issues quickly and keeping operations running smoothly.

You’ll monitor schedules, uphold cash controls, analyze performance metrics, and collaborate with other department leaders to drive store success while maintaining hospitality and