Guest Experience Leader

The Fresh Market; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Team Member discount

Early Earn Wage Access

401K with company match

Medical, Dental, Vision

Job summary

The Fresh Market in Orlando is seeking a Guest Service Department Lead to support the Guest Service Department Manager and guide the store’s front-line team. You will coach staff, ensure a welcoming environment, and maintain store appearance while solving problems quickly to keep guests satisfied.

You’ll work closely with other leaders to execute merchandising plans, manage schedules, and uphold hospitality standards. The role emphasizes teamwork, excellence, and community service.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays as needed.
• Basic proficiency with scheduling tools and Microsoft Office.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with department leaders to drive store success.
• Resolve guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Team development

Communication

Problem solving

Flexibility

Education

Associate’s degree in business or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market in Orlando is seeking a Guest Service Department Lead to support the Guest Service Department Manager and guide the store’s front-line team. You will coach staff, ensure a welcoming environment, and maintain store appearance while solving problems quickly to keep guests satisfied.

You’ll work closely with other leaders to execute merchandising plans, manage schedules, and uphold hospitality standards. The role emphasizes teamwork, excellence, and community service.