Guest Experience Leader

The Fresh Market; Tampa (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K match

Financial wellness program

Paid time off

Medical insurance

Dental insurance

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Tampa, FL to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead and coach the team, ensure the department looks its best, and step in as acting manager when needed.

You’ll work with the team to monitor labor, uphold cash controls, and drive sales through hospitality and strong merchandising. This role emphasizes teamwork, excellence, and guest satisfaction.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be 21 years of age or older.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest service

Communication

Problem solving

Team development

Flexible schedule

Education

Associate degree in business/retail management

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead in Tampa, FL to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead and coach the team, ensure the department looks its best, and step in as acting manager when needed.

You’ll work with the team to monitor labor, uphold cash controls, and drive sales through hospitality and strong merchandising. This role emphasizes teamwork, excellence, and guest satisfaction.