Guest Experience Lead: Hospitality & Team Growth

The Fresh Market; Nags Head (NC); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance for family

Discounts on pet insurance & more

Job summary

The Fresh Market is seeking a Guest Service Department Lead in NC to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead with care, coach your team, and ensure every guest feels welcome while maintaining department presentation and operations.

Role requires 1+ years of management in retail or related fields, strong leadership and communication skills, and flexibility to work weekends and holidays.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

People management

Customer experience

Communication

Flexibility

POS systems

Microsoft Office

Age 21+

Education

Associate degree in business/retail management or related field

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead in NC to support the Guest Service Department Manager in delivering an exceptional guest experience. You will lead with care, coach your team, and ensure every guest feels welcome while maintaining department presentation and operations.

Role requires 1+ years of management in retail or related fields, strong leadership and communication skills, and flexibility to work weekends and holidays.