Usher

Legends Global; Abilene (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in Abilene, TX seeks a Guest Services Usher to assist patrons at events. You will help with seating, monitor viewing areas, and respond to questions or concerns with a friendly, professional manner.

The role requires clear communication, a calm, customer-focused approach, and the ability to handle conflicts effectively in a busy arena. Hours vary by show and assignment.

Qualifications

• Must be able to communicate clearly with guests and staff.
• Friendly disposition and a smile while interacting with patrons.
• Ability to stay calm in a fast-paced arena environment.
• Experience handling conflicts in a friendly and effective manner is preferred.

Responsibilities

• Assist patrons with seating and information as needed.
• Maintain position on post and monitor viewing area.
• Oversee area for spills or situations requiring staff attention.
• Receive and act on complaints following established policies.

Skills

Communication

Customer Service

Calm Under Pressure

Education

High School Diploma or GED

Job description

POSITION: Guest Services UsherDEPARTMENT: Event ServicesREPORTS TO: Guest Services Supervisor/Event ManagerFLSA STATUS: Non-ExemptSummaryPosition is required to assist patrons with their customer service needs while attending a public of private event.Essential Duties and ResponsibilitiesAssist patrons with seating or other information as neededMaintain position on post, viewing area of responsibilityOversee assigned area for spills or situations requiring staff attentionReceive and act on complaints from patrons according to established policies and proceduresAll other duties as assignedPerforms other related duties as assigned by Manager/SupervisorQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High School Diploma or GED preferredOne-year prior experience in a customer service position preferredSkills and AbilitiesMust be able to communicate clearly, have a friendly disposition, and a smile!Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.Experience in handling conflict in a friendly and effective manner is preferred.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.Ability to verbally communicate in a clear manner with guests, teammates, and building staff.Ability to work in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noise, and flashing lights.Continuous standing and walking, including up and down stairs.Hours of Work and Travel RequirementsVaries by show to include days, nights, weekdays, and weekends.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.