Event Usher

RoShay Services; South Elgin (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

RoShay Services seeks a Guest Experience Staff member to assist attendees at live events. You will welcome guests, provide information, and guide them to services, contributing to a positive experience.

The role emphasizes teamwork, calmness under pressure, and clear communication with guests and staff to ensure safe, smooth event operations.

Qualifications

• Customer service mindset with respectful communication.
• Ability to stay calm and follow safety procedures.
• Clear directions and information for diverse guests.
• Team participation in fast-paced event settings.

Responsibilities

• Welcome guests and provide friendly assistance during their visit.
• Offer directions, event information, and guidance to enhance the guest experience.
• Assist with crowd flow and safety monitoring as needed.
• Support entry screening and seating operations per procedures.
• Respond calmly to questions and concerns and coordinate with staff.
• Communicate with security and event staff to coordinate guest support.

Skills

Customer service mindset

Professional communication

Calm under pressure

Teamwork in fast-paced environments

Job description

Guest Experience Staff to support events at a live venue.

Key Responsibilities

• Welcome guests and provide friendly assistance throughout their visit.
• Offer directions, event information, and clear guidance to improve the guest experience.
• Help maintain a safe, orderly environment by monitoring crowds and flows.
• Support entry screening and seating operations according to established procedures.
• Respond calmly and professionally to questions, issues, and guest concerns.
• Communicate with security and event staff to coordinate guest support and safety needs.

Qualifications & Skills

• Strong customer service mindset with professional, respectful communication.
• Ability to remain calm under pressure and follow safety-focused procedures.
• Clear directional and information-giving skills for diverse guests.
• Comfort working as part of a trained team in a fast-paced event environment.