Usher

ASM Global LLC.; Abilene (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

ASM Global LLC. is seeking a Guest Services Usher to assist event patrons with seating and information, maintaining post, and ensuring safety across viewing areas. The role requires clear communication, a friendly demeanor, ability to stay calm in busy arenas, and basic customer service experience; a high school diploma is preferred.

Hours vary by show and event needs. This non-exempt, on-site position is based in Abilene, TX, and offers the chance to be part of a dynamic events team within ASM

Qualifications

• High School Diploma or GED preferred.
• One-year prior experience in a customer service position preferred.

Responsibilities

• Assist patrons with seating or other information as needed.
• Maintain position on post, viewing area of responsibility.
• Oversee assigned area for spills or situations requiring staff attention.
• Receive and act on complaints from patrons according to established policies and procedures.
• All other duties as assigned.
• Performs other related duties as assigned by Manager/Supervisor

Skills

Clear communication

Friendly demeanor

Crowd management

Conflict resolution

Education

High School Diploma or GED

Job description

POSITION: Guest Services Usher DEPARTMENT: Event Services REPORTS TO: Guest Services Supervisor/Event Manager FLSA STATUS: Non-Exempt

Summary

Position is required to assist patrons with their customer service needs while attending a public of private event.

Essential Duties and Responsibilities

• Assist patrons with seating or other information as needed
• Maintain position on post, viewing area of responsibility
• Oversee assigned area for spills or situations requiring staff attention
• Receive and act on complaints from patrons according to established policies and procedures
• All other duties as assigned
• Performs other related duties as assigned by Manager/Supervisor

Qualifications

• High School Diploma or GED preferred
• One-year prior experience in a customer service position preferred

Skills and Abilities

• Must be able to communicate clearly, have a friendly disposition, and a smile!
• Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.
• Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands

• Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
• Ability to verbally communicate in a clear manner with guests, teammates, and building staff.
• Ability to work in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noise, and flashing lights.
• Continuous standing and walking, including up and down stairs.

Hours of Work and Travel Requirements

Varies by show to include days, nights, weekdays, and weekends.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.