Usher - Theatre at Resorts World

AEG Presents; Las Vegas (NV); On-site; USD 20,402 - 23,419; Part time

Job summary

AEG Presents in Las Vegas is seeking an Usher to deliver exceptional guest service at events. You will greet guests, guide seating, scan tickets, monitor access points, and help resolve issues while maintaining a professional appearance in a required uniform.

Ideal candidates have a High School diploma or equivalent, 0–1 year in a guest-facing role, and the ability to work evenings, weekends, and holidays in a fast-paced environment. Part-time hours available.

Qualifications

• High school diploma or equivalent
• 0–1 year of related experience
• Able to work in a fast-paced environment
• Maintain neat, professional appearance in uniform

Responsibilities

• Greet guests and provide directions at events
• Scan tickets and check access points
• Direct guests to seats and assist with accommodations
• Communicate professionally with staff and guests
• Report policy or conduct issues to management
• Support ADA accessibility requirements when needed

Skills

Customer service

Interpersonal communication

Attention to detail

Professional demeanor

Education

High School Diploma or equivalent

Job description

Position Summary

As a member of Guest Services, the Usher is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise.

Essential Functions

• Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
• Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information.
• Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
• Display a calm and attentive demeanor when rectifying issues with guests.
• Check guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
• Control access points to prevent unauthorized entries.
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance (must wear assigned uniform provided by management during all shifts)
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays
• Available part-time

Pay Scale

$14.81 - $17.00

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.