Usher (Full-Time)

Sight-; Branson (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

Sight & Sound in Branson, MO is seeking an Usher to deliver outstanding guest service and safety, guiding seating and assisting guests to enhance their visit. The role emphasizes teamwork with Box Office, House, and Concessions, quick problem solving, and a welcoming, friendly demeanor.

A high school diploma or equivalent and prior customer service experience are preferred. Applicants should help maintain a clean lobby, assist in emergencies, and uphold a positive guest experience through

Qualifications

• High school diploma or better.
• Prior customer service experience preferred.

Responsibilities

• Provide the highest level of customer service through directing and assisting guests.
• Prepare the House for reception of the guests.
• Interact with Box Office, House and Concessions to resolve customers concerns. Assist with special needs and requests.
• Monitor and assist with restroom and lobby appearance.
• Assist with an emergency situation in public areas involving guests.
• Maintain unity among members of the Guest Services Department.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Physical Fitness

Guest Assistance

Team Player

Education

High School or better

Job description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Usher will provide guests with the highest levels of customer service and safety which includes courteous, timely, efficient seating and to aid in guests overall comfort.

Responsibilities include:

• Provide the highest level of customer service through directing and assisting guests.
• Prepare the House for reception of the guests.
• Interact with Box Office, House and Concessions to resolve customers concerns. Assist with special needs and requests.
• Monitor and assist with restroom and lobby appearance.
• Assist with an emergency situation in public areas involving guests.
• Maintain unity among members of the Guest Services Department.

Requirements:

• High interpersonal/people skills.
• Good discernment, negotiating abilities, problem solver, approachable, friendly and outgoing.
• Physical agility to walk consistently up and down stairs, uneven surfaces, and physically escort guests to their seats.
• Exhibiting an awareness of and sensitivity to the guest's perspective.
• Exhibiting a desire for each guest to become a Sight & Sound advocate

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Education

Preferred

High School or better.

Experience

Preferred

Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.