Guest Service & Food Prep Associate

Royal Farms; Laurel (MD); On-site; USD 15,000 - 26,000; Full time

Job summary

Royal Farms is hiring a Customer Service Associate to support store leadership in delivering efficient, safe, and customer-focused operations. You will handle food service, POS transactions, stocking, and cleanliness to ensure a top-quality guest experience.

You will greet customers, answer questions, operate the register, and follow safety standards while maintaining brand integrity in a fast-paced setting.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Operate the register, scan and bag items, manage payments, activate fuel and gift cards, and balance drawer at shift end.
• Follow laws for ID verification when selling alcohol or tobacco.
• Assist customers at assisted checkout terminals and monitor transactions for accuracy and theft.
• Prepare made-to-order food and beverages per recipes or customer specs with accuracy and speed.
• Restock products and maintain a clean, organized store, reporting unsafe conditions.

Skills

Customer service

Communication

Teamwork

Multitasking

Safety procedures

Education

Minimum age 16

Job description

Royal Farms is hiring a Customer Service Associate to support store leadership in delivering efficient, safe, and customer-focused operations. You will handle food service, POS transactions, stocking, and cleanliness to ensure a top-quality guest experience.

You will greet customers, answer questions, operate the register, and follow safety standards while maintaining brand integrity in a fast-paced setting.