Customer Experience & Food Service Associate

Royal Farms; Oakland (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms is seeking a Customer Service Associate to support the store leadership by performing essential tasks that ensure safe, efficient and customer-focused operations. You will engage customers with friendliness and professionalism, delivering an exceptional experience and upholding Royal Farms standards.

The role covers food service preparation, point-of-sale transactions, merchandising, and general store upkeep, with a focus on accuracy, speed, and safety in a fast-paced environment.

Qualifications

• Must be at least 16 years old.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to multitask in a fast-paced environment.
• Ability to learn and follow safety processes.

Responsibilities

• Provide friendly, efficient service to customers.
• Handle POS transactions, including fuel and gift cards.
• Assist with food and beverage preparation.
• Maintain store cleanliness and stocking.
• Follow safety, security, and SOPs.
• Report unsafe conditions to store leadership.
• Uphold brand standards and values.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Safety procedures

Independent work

Job description

Royal Farms is seeking a Customer Service Associate to support the store leadership by performing essential tasks that ensure safe, efficient and customer-focused operations. You will engage customers with friendliness and professionalism, delivering an exceptional experience and upholding Royal Farms standards.

The role covers food service preparation, point-of-sale transactions, merchandising, and general store upkeep, with a focus on accuracy, speed, and safety in a fast-paced environment.