Guest Service Coordinator

Beacon Hill Staffing Group, LLC; Boston (MA); On-site; USD 28,000 - 40,000; Part time

Job summary

Beacon Hill Staffing Group is seeking a Guest Services Coordinator for a prestigious higher education institution in Boston, MA. The role is a long-term temporary position working approximately 14 hours per week with a pay rate of $25/hour on Fridays, Sundays, and occasional Saturdays.

The role focuses on supporting the Guest Services team, front desk operations, and ensuring excellent customer experiences for participants and visitors.

Qualifications

• Prior customer service, hospitality, front desk, or administrative experience
• Strong communication and interpersonal skills
• Professional, positive, and customer-focused approach
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational and problem-solving skills
• Comfortable learning new technology and systems
• Higher education experience is a plus

Responsibilities

• Assist with program check-ins and check-outs
• Support front desk and daily guest services operations
• Respond to participant and visitor requests in person, by phone, and via email
• Provide concierge-style service and problem resolution
• Coordinate with internal departments to support participant needs
• Assist with operational projects and special assignments
• Maintain confidentiality and accurate records

Skills

Customer service

Front desk

Communication

Organization

Problem solving

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Our client, a prestigious higher education institution in Boston, MA, is seeking a Guest Services Coordinator to support its Guest Services team. This is a long-term temporary opportunity offering approximately 14 hours per week, a pay rate of $25/hour, and the chance to work in a professional, customer-focused environment. (Schedule is for Fridays and Sundays, and occasional Saturdays).

Job Responsibilities

• Assist with program check-ins and check-outs
• Support front desk and daily guest services operations
• Respond to participant and visitor requests in person, by phone, and via email
• Provide concierge-style service and problem resolution
• Coordinate with internal departments to support participant needs
• Assist with operational projects and special assignments
• Maintain confidentiality and accurate records

Candidate Qualifications

• Prior customer service, hospitality, front desk, or administrative experience
• Strong communication and interpersonal skills
• Professional, positive, and customer-focused approach
• Ability to remain calm and adaptable in a fast-paced environment
• Strong organizational and problem-solving skills
• Comfortable learning new technology and systems
• Higher education experience is a plus

Ideal Candidate

This opportunity is ideal for a personable and service-oriented professional who enjoys helping others and creating positive guest experiences. The successful candidate will be organized, professional, and resourceful, with the ability to provide exceptional support while managing a variety of responsibilities.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.

Upon successfully being hired, details will be provided related to our benefit offerings.