Guest Service Captain — Valet & Hospitality Expert

Towne; Cheyenne (WY); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Résumé du poste

Towne is seeking a Guest Service Captain to orchestrate hospitality experiences for hotel guests, working with teammates to meet service standards. Under the Account Manager, you’ll handle coordination, administration, and provide guidance when managers aren’t on-site.

You may handle urgent issues and report details for instruction on how to proceed. Responsibilities include facilitating guest interactions, assisting with parking procedures, and maintaining security and confidentiality in line

Qualifications

• High school diploma or GED required.
• Must be at least 18 and able to pass background, MVR and drug screen.
• Six months related experience or training required.

Responsabilités

• Greet and assist guests; manage key and ticket handling; report to Account Manager.
• Open doors, assist guests with parking and retrieval; stay calm under pressure.
• Follow up on guest inquiries; maintain knowledge of facility and rates.

Formation

High school diploma or GED

Description du poste

Towne is seeking a Guest Service Captain to orchestrate hospitality experiences for hotel guests, working with teammates to meet service standards. Under the Account Manager, you’ll handle coordination, administration, and provide guidance when managers aren’t on-site.

You may handle urgent issues and report details for instruction on how to proceed. Responsibilities include facilitating guest interactions, assisting with parking procedures, and maintaining security and confidentiality in line