Guest Service Captain – Valet & Concierge

Towne; California (MO); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded.

Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site.

Qualifications

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.

Responsibilities

• The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded.
• Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site.
• The Guest Service Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority.

Skills

Guest service

Communication

Teamwork

Hospitality

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests while working alongside coworkers to ensure that the site's service standards are met or exceeded.

Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site.