Guest Service Captain - Premium Valet & Guest Experience

Towne Park LLC; Nashua (NH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Job summary

Towne Park LLC is seeking a Guest Service Captain in Nashua, NH to orchestrate the service experience for hotel guests alongside coworkers. Under the Account Manager, you will handle coordination, administration, and on-site troubleshooting while delivering exceptional hospitality.

The role emphasizes the show, aggressive hospitality, and accurate ticketing; requires English proficiency, a valid driver’s license, and a commitment to safety and guest satisfaction.

Qualifications

• High school diploma or GED required.
• Must pass a background check, MVR and drug screen.
• Six months related experience and/or training or equivalent.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet guests within 30 seconds of arrival and deliver aggressive hospitality.
• Open doors for guests and assist with valet procedures; park and retrieve vehicles.
• Maintain knowledge of the site, rates, amenities, and directions.
• Lead by example to support teamwork and adjust staffing as needed.
• Process ticket information, keys, and cash drops accurately and securely.
• Ensure privacy and HIPAA-related confidentiality for guests.

Skills

Manual transmission

English proficiency

Reading and writing

Communication skills

Math skills

Time rate understanding

Education

High school diploma or GED

Tools

Wheelchair Safety Training

Job description

Towne Park LLC is seeking a Guest Service Captain in Nashua, NH to orchestrate the service experience for hotel guests alongside coworkers. Under the Account Manager, you will handle coordination, administration, and on-site troubleshooting while delivering exceptional hospitality.

The role emphasizes the show, aggressive hospitality, and accurate ticketing; requires English proficiency, a valid driver’s license, and a commitment to safety and guest satisfaction.