Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Schaumburg Township (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Tuition Reimbursement Program

Health, Vision, and Dental Insurance

Luxultive performance bonuses

Training in both waxing techniques and

Career advancement opportunities

Upbeat, supportive culture

Referral Bonus

Job summary

European Wax Center in Schaumburg, IL is hiring a Guest Service Associate (Front Desk or Sales) to deliver exceptional guest service and drive center revenue.

You will greet guests, promote services and products, handle front desk tasks, and maintain a welcoming, professional center. This in-person role requires evenings and weekends, with an hourly rate of 15.00–16.50 plus sales bonuses, 401k match, health benefits, and ongoing training.

Qualifications

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products / promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products / promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

Skills

Sales

Guest service

Communication

Interpersonal skills

Goal oriented

Tools

Cash handling

Reservation scheduling

Inventory control

Job description

Job Location: 2470 W. Schaumburg Road, Schaumburg, IL 60194

Salary Range: $15.00 - $16.50 hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

European Wax Center is hiring a Guest Service Associate (Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products / promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Luxultive performance bonuses.
• Training in both waxing techniques and sales strategies.
• Predictable scheduling.
• Availability to work evenings and weekends.
• Free services.
• Career advancement opportunities in a fast-growing brand.
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded.
• Having fun while being awesome is one of our 4 core values.
• Referral Bonus - Generous Incentive to hire all roles!