Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Lombard (IL); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Employee Assistance Program

Tuition Reimbursement Program

Health, Vision, and Dental Insurance

Performance bonuses

Training in waxing techniques and sales

Predictable scheduling

Free services

Career advancement opportunities

Referral Bonus

Job summary

Anchor Point Management Group seeks a Guest Service Associate in Lombard, IL, to provide outstanding guest service while driving center revenue. The role entails greeting clients, promoting services, and managing front desk operations.

Ideal candidates have strong sales, communication, and guest service skills. Benefits include 401k match, daily pay, health insurance, and career advancement opportunities in a positive work culture.

Qualifications

• Strong sales and guest service skills are essential.
• Excellent communication and interpersonal abilities are required.
• Goal-oriented mindset with a passion for hitting targets.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services and sell wax passes.
• Manage front desk operations including check ins and reservations.

Skills

Sales skills

Guest service skills

Communication skills

Interpersonal abilities

Job description

Job Details

Job Location: 228C Yorktown Center Mall - Lombard, IL 60148
Salary Range: $15.00 - $16.50 Hourly
Full-Time & Part-Time
Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sale goals
• Educate guests on our exclusive product line
• Manage front desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Free services
• Career advancement opportunities in a fast-growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our 4 core values
• Referral Bonus – Generous incentive to hire all roles