Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Gurnee (IL); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Employee Assistance Program

Tuition Reimbursement Program

Health, Vision, and Dental Insurance

Performance bonuses

Training in waxing techniques and sales strategies

Career advancement opportunities

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is looking for a Guest Service Associate in Gurnee, IL, to provide exceptional guest service and drive revenue at our center. This role includes greeting guests, managing front desk operations, and promoting services.

Ideal candidates will have strong sales and guest service skills, excellent communication abilities, and availability to work evenings and weekends. We offer a supportive culture, health benefits, and opportunities for career advancement.

Qualifications

• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming environment.
• Promote services and products to meet sale goals.
• Manage front desk operations, cash handling, and inventory control.

Skills

Strong sales and guest service skills

Excellent communication and interpersonal abilities

Goal-oriented mindset

Previous experience in retail, sales, or beauty industry

Job description

Job Details

Location: 6447 Grand Ave - Gurnee, IL 60031

Salary Range: $15.00 - $16.50 Hourly (Full-Time & Part-Time)

Hourly + Sales Bonuses

Work Location: In person

About the Role

European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sale goals
• Educate guests on our exclusive product line
• Manage front desk operations, including check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Free services
• Career advancement opportunities in a fast-growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome (core value)
• Referral Bonus – Generous Incentive to hire all roles