Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Chicago (IL); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

401k Company Match

Employee Assistance Program

Health, Vision, and Dental Insurance

Career advancement opportunities

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Guest Service Associate in Chicago, IL. Your role will involve delivering exceptional guest service and driving sales within a welcoming environment.

Ideal candidates will have strong sales and guest service skills, with a goal-oriented mindset. The position offers various benefits including health insurance, 401k matching, and career advancement opportunities within a supportive culture.

Qualifications

• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming environment.
• Promote additional services and sell wax passes.
• Manage front desk operations including cash handling.

Skills

Strong sales and guest service skills

Excellent communication and interpersonal abilities

Goal-oriented mindset

Job description

Job Details

Location: 4112 S Pulaski Rd - Chicago, IL 60632

Salary Range: $15.00 - $16.50 Hourly

Full‑Time & Part‑Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales‑driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high‑energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sale goals
• Educate guests on our exclusive product line
• Manage front desk operations, including check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Availability to work evenings and weekends
• Free services
• Career advancement opportunities in a fast‑growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our 4 core values
• Referral Bonus – Generous incentive to hire all roles