Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Hillside (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k match

Daily pay

Employee Assistance Program

Team fund

Tuition reimbursement

Health insurance

Dental & vision insurance

Performance bonuses

Waxing training & sales coaching

Predictable scheduling

Free services

Career growth

Collaborative culture

Referral bonus

Job summary

European Wax Center in Hillside, IL is hiring a Guest Service Associate to deliver outstanding guest service while driving center revenue. The role involves front desk duties, sales of services and products, and ensuring a welcoming, professional environment.

You will educate guests on our product line, handle reservations and payments, and participate in a fast-paced, in-person setting with opportunities for bonuses and growth.

Qualifications

• Strong sales and guest service skills.
• Excellent communication and interpersonal abilities.
• Goal‑oriented mindset with a passion for hitting targets.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotion, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

Skills

Sales

Guest service

Communication

Interpersonal skills

Tools

POS system

Job description

Job Details: Job Location: 100 S Mannheim Rd - Hillside, IL 60162
Salary Range: $15.00 - $16.50 Hourly
Full-Time & Part-Time
Hourly + Sales Bonuses
Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/promotion, sell wax passes and rebook guests to meet sale goals
• Educate guests on our exclusive product line
• Manage front desk operations, including check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

What We’re Looking For:

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Free services
• Career advancement opportunities in a fast-growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Referral bonus – generous incentive to hire all roles