Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Rockford (IL); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

401(k) company match

Daily pay

Health, vision, and dental insurance

Tuition reimbursement program

Training in waxing techniques

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Guest Service Associate in Rockford, IL. This role involves delivering exceptional guest service while driving sales in a fast-paced, beauty industry environment.

Candidates should have strong sales skills, be passionate about beauty, and be available to work evenings. The position offers benefits including 401(k) match, health insurance, and performance bonuses, along with opportunities for career advancement in a supportive culture.

Qualifications

• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming environment.
• Promote additional services and sell wax passes.
• Manage front desk operations including check-ins and cash handling.

Skills

Strong sales and guest service skills

Excellent communication and interpersonal abilities

Goal-oriented mindset

Job description

Job Details

Job Location: 6359 E State St – Rockford, IL 61108

Salary Range: $15.00 – $16.50 hourly

Full-Time & Part-Time opportunities, Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high‑energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals
• Educate guests on our exclusive product line
• Manage front desk operations, including check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401(k) company match
• Daily pay
• Employee assistance program
• Team member assistance fund
• Tuition reimbursement program
• Health, vision, and dental insurance
• Lucrative performance bonuses
• Training in waxing techniques and sales strategies
• Predictable scheduling
• Availability to work evenings and weekends
• Free services
• Career advancement opportunities in a fast‑growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our four core values
• Referral bonus – generous incentive to hire all roles