Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Norridge (IL); On-site; USD 20,664 - 22,730; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Employee Assistance Program

Health, Vision, and Dental Insurance

Tuition Reimbursement Program

Performance bonuses

Free services

Career advancement opportunities

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Guest Service Associate to provide exceptional guest service and drive revenue at our Norridge, IL location. This role entails greeting guests, promoting services, and managing front desk operations.

The ideal candidate will possess strong sales skills and a goal-oriented mindset. Benefits include health insurance, 401k match, and career advancement opportunities within a supportive environment.

Qualifications

• Ability to work evenings and weekends.
• Passion for connecting with people.

Responsibilities

• Greet guests and create a welcoming environment.
• Promote services, sell wax passes and rebook guests.
• Manage front desk operations including cash handling.

Skills

Strong sales and guest service skills

Excellent communication and interpersonal abilities

Goal-oriented mindset

Previous experience in retail, sales, or beauty industry

Job description

Job Details

Job Location: 4504 N. Harlem Ave - Norridge, IL 60706

Salary Range: $15.00 - $16.50 hourly

Full-Time & Part-Time with Hourly + Sales Bonuses

Work Location: In person

About the Role

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Free services
• Career advancement opportunities in a fast-growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our four core values
• Referral Bonus – Generous incentive to hire all roles!