Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Algonquin (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401(k) match

Daily pay

Employee Assistance Program

Team Member Assistance Fund

Tuition Reimbursement Program

Health, vision, and dental insurance

Performance bonuses

Waxing techniques training

Predictable scheduling

Free services

Career advancement opportunities

Positive culture

Referral bonus

Job summary

European Wax Center in Algonquin, IL is hiring a Guest Service Associate to deliver exceptional guest service while driving center revenue. This in-person role supports front-desk operations, greeting guests, scheduling, and promoting services.

The position requires evenings and weekends, with benefits including 401(k) match, health insurance, bonuses, and career advancement within a fast-growing brand.

Qualifications

• Strong sales and guest service skills.
• Excellent communication and interpersonal abilities.
• Goal-oriented with a passion for hitting targets.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes, and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

Skills

Sales skills

Guest service

Job description

Job Location: 1952 S Randall Rd, Algonquin, IL 60102

Salary Range: $15.00 - $16.50 per hour

Hourly & Full-Time & Part-Time, with sales bonuses.

Work Location: In person.

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/promotions, sell wax passes, and rebook guests to meet sales goals
• Educate guests on our exclusive product line
• Manage front-desk operations, including check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401(k) company match
• Daily pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, vision, and dental insurance
• Lucrative performance bonuses
• Training in waxing techniques and sales strategies
• Predictable scheduling
• Free services
• Career advancement opportunities in a fast-growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our 4 core values
• Referral bonus – generous incentive to hire all roles