Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Alameda (CA); On-site; USD 23,281 - 25,485; Full time

Benefits offered by this job

401k Company Match

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Tuition Reimbursement Program

Health, Vision, and Dental Insurance

Performance bonuses

Free services

Job summary

NORTH AMERICAN WAX COMPANY LLC in Alameda, CA is looking for a passionate Guest Service Associate. In this role, you will create a welcoming atmosphere and drive sales while providing exceptional guest service.

Key responsibilities include greeting guests, managing front desk operations, and promoting services. We're seeking candidates with strong sales skills, excellent communication abilities, and the capacity to thrive in a fun, collaborative culture. Benefits include health insurance, 401k matching, and performance bonuses.

Qualifications

• Strong sales and guest service skills are essential.
• Excellent communication and interpersonal abilities are required.
• Previous experience in retail or beauty industry is a plus.

Responsibilities

• Greet guests and create a welcoming environment.
• Promote services and rebook guests to meet sales goals.
• Manage front desk operations and maintain cleanliness.

Skills

Strong sales skills

Excellent communication

Goal-oriented mindset

Interpersonal abilities

Job description

Job Details

Job Location: 2224 S Shore Center - Alameda, CA 94501
Salary Range: $16.90 - $18.50 Hourly
Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales‑driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high‑energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sale goals
• Educate guests on our exclusive product line
• Manage front desk operations, including, but not limited to, check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control
• Maintain a clean, professional, and organized center appearance

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Availability to work evenings and weekends
• Free services
• Career advancement opportunities in a fast‑growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our 4 core values
• Referral Bonus – Generous Incentive to hire all roles