Lead Guest Service Associate - Sales & Guest Experience (Alameda)

NORTH AMERICAN WAX COMPANY LLC; Alameda (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance (

Generous Bonus Incentive 2x/month (P?

Job summary

European Wax Center in Alameda, CA is seeking a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. This in-person role emphasizes greeting guests, promoting services, and rebooking to meet sales goals.

The position requires strong sales and leadership abilities, with availability for evenings and weekends. Training others and maintaining a polished front desk are key responsibilities in a fast-paced beauty retail setting.

Qualifications

• High school diploma or GED required OR one–two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

Skills

Strong sales and guest service skills

Excellent leadership

Communication abilities

Interpersonal abilities

Goal-oriented mindset

Evenings and weekends availability

Education

High school diploma or GED

Job description

Job Details

Job Location: 2224 S Shore Center - Alameda, CA 94501

Salary Range: $17.00 - $19.00 Hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check-ins, check-outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications (Knowledge and Skill Requirements)

• High school diploma or GED required OR one–two years related experience or training.
• Equivalent combination of education and experience will also be considered.