Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Palo Alto (CA); On-site; USD 23,281 - 25,485; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401k Company Match

Daily Pay

Tuition Reimbursement Program

Generous Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Guest Service Associate to join their team in Santa Clara, California. In this role, you will provide exceptional guest service while driving center revenue through effective sales strategies.

The ideal candidate will have strong sales skills, an outgoing personality, and availability to work evenings and weekends. Benefits include health insurance, 401k match, and various performance bonuses.

Qualifications

• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, sell wax passes, and rebook guests.
• Manage front desk operations including cash handling and inventory control.

Skills

Strong sales and guest service skills

Excellent communication and interpersonal abilities

Goal-oriented mindset

Job description

Job Details: Job Location: 2034 El Camino Real - Santa Clara, CA 95050. Salary Range: $16.90 - $18.50 Hourly. Full-Time & Part-Time. Hourly + Sales Bonuses. Work Location: In person.

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Greet guests and create a welcoming, high-energy environment
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sale goals.
• Educate guests on our exclusive product line.
• Manage front desk operations, including check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.

What We’re Looking For

• Strong sales and guest service skills
• Excellent communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

What We Offer

• 401k Company Match
• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Tuition Reimbursement Program
• Health, Vision, and Dental Insurance
• Lucrative performance bonuses
• Training in both waxing techniques and sales strategies
• Predictable scheduling
• Availability to work evenings and weekends
• Free services
• Career advancement opportunities in a fast-growing brand
• Upbeat, supportive culture where collaboration and performance are recognized and rewarded
• Having fun while being awesome is one of our 4 core values
• Referral Bonus - Generous Incentive to hire all roles