Guest Service Associate - Grow in Hospitality

Dimension Hospitality; Dana Point (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to support check-ins, check-outs, reservations, and daily front desk operations, creating a welcoming arrival experience. You will greet guests, answer questions, process payments, assign rooms, and coordinate with housekeeping and other departments to maintain an organized lobby.

This role rewards strong customer service, clear communication, dependability, and multitasking in a fast-paced environment, with shifts

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Flexible to work shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly service.
• Assist with check-ins, check-outs, rooms, and reservations.
• Answer questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Maintain a clean and organized front desk.
• Handle guest requests and escalated concerns.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional demeanor

Computer skills

Organizational skills

Hotel experience (preferred)

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to support check-ins, check-outs, reservations, and daily front desk operations, creating a welcoming arrival experience. You will greet guests, answer questions, process payments, assign rooms, and coordinate with housekeeping and other departments to maintain an organized lobby.

This role rewards strong customer service, clear communication, dependability, and multitasking in a fast-paced environment, with shifts