Hotel Front Desk Guest Services Associate

Homewood Suites By Hilton Austin Downtown; Austin (TX); On-site; USD 14,000 - 32,000; Part time

Job summary

Homewood Suites by Hilton Austin Downtown is seeking a Front Desk Clerk in Austin, TX. The role handles guest check-ins/outs, delivers information on services, and maintains cash handling per policy.

Essential duties include pre-registering, managing reservations, and log/report completion. Strong English communication and customer service are required; on-site, part-time, with no travel.

Qualifications

• High School diploma or equivalent.
• Previous experience in a hotel environment preferred but not required.
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Responsibilities

• Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, elevate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned by management.

Skills

Guest relations

Customer service

Communication

Time management

Teamwork

Dependability

Problem solving

Approachability

Work quality

English language

Education

High School diploma or equivalent

Job description

Homewood Suites by Hilton Austin Downtown is seeking a Front Desk Clerk in Austin, TX. The role handles guest check-ins/outs, delivers information on services, and maintains cash handling per policy.

Essential duties include pre-registering, managing reservations, and log/report completion. Strong English communication and customer service are required; on-site, part-time, with no travel.