Guest Service Associate - Flexible Shifts & Wage Access

Kana Hotel Group; Abilene (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group in Abilene, TX is seeking a Front Desk Clerk to warmly greet guests, manage check-in/out, and ensure accurate cash handling at the front desk. You will update room status, promote the hotel's amenities, and respond to guest inquiries throughout shifts.

The role requires hospitality experience, customer service skills, and the ability to handle cash procedures while maintaining a guest‑friendly atmosphere. This is an on-site position with flexible shifts.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail is essential.
• Knowledge of local area, amenities and attractions helpful.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures.
• Check house count to determine rooms available.
• Balance departments from daily activity report at end of shift.
• Explain hotel amenities to guests and upsell where appropriate.
• Respond promptly to guest inquiries or complaints; offer alternatives.

Skills

Customer service

Cash handling

Attention to detail

Communication

Education

High School diploma or GED

Tools

POS systems

Cash handling procedures

Job description

Kana Hotel Group in Abilene, TX is seeking a Front Desk Clerk to warmly greet guests, manage check-in/out, and ensure accurate cash handling at the front desk. You will update room status, promote the hotel's amenities, and respond to guest inquiries throughout shifts.

The role requires hospitality experience, customer service skills, and the ability to handle cash procedures while maintaining a guest‑friendly atmosphere. This is an on-site position with flexible shifts.