Guest Experience Specialist | Earned Wage Access

Homewood Suites by Hilton Mobile, AL; Mobile (AL); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Zusammenfassung

Kana Hotel Group is seeking a Front Desk Associate in Mobile to warmly welcome guests, handle check-in/check-out, and maintain accuracy in cash procedures. You will promote hotel amenities and resolve guest questions while ensuring a smooth experience.

Ideal candidates bring hospitality experience, strong attention to detail, and knowledge of the local area. This on-site role offers flexible shifts, strong team collaboration, and opportunities for growth within the company.

Qualifikationen

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.
• Knowledge of the hotel layout, amenities, procedures and organization.
• Knowledge of local geographic area knowledge, area businesses and attractions.

Aufgaben

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report and get additional approval if necessary.
• Check expected departures for today and clear checkouts or extend stays after checkout time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Explain hotel promotional items to guests and provide to interested guests.
• Mention hotel amenities to guests during conversations or lags in calls or in person.
• Respond promptly to any guest inquiries or complaints and offer alternatives when needed.
• Demonstrate hospitable and accommodating service to guests.
• Document any guest accidents by completing the accident report form.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Ausbildung

High School diploma or GED

One year hospitality experience

Customer service experience

Cash handling experience

Attention to detail

Knowledge of local area

Jobbeschreibung

Kana Hotel Group is seeking a Front Desk Associate in Mobile to warmly welcome guests, handle check-in/check-out, and maintain accuracy in cash procedures. You will promote hotel amenities and resolve guest questions while ensuring a smooth experience.

Ideal candidates bring hospitality experience, strong attention to detail, and knowledge of the local area. This on-site role offers flexible shifts, strong team collaboration, and opportunities for growth within the company.