Guest Experience Concierge – Front Desk

mcrhotels.com; Abilene (TX); On-site; USD 25,000 - 42,000; Full time

Job summary

Residence Inn Abilene is seeking a friendly Front Desk Agent to greet guests warmly, assist with check-in and check-out efficiently, and address requests with courtesy and professionalism.

You will maintain up-to-date knowledge of room rates and promotions, notify guests of any changes, support a clean and welcoming lobby, and contribute to high guest satisfaction throughout every shift.

Qualifications

• Experience in hospitality, service, consumer-facing roles preferred.
• Can-do attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Comfort working under pace and pressure.

Responsibilities

• Check-in/Check-out efficiency: greet guests and complete procedures promptly.
• Ensure guest rooms and public areas are kept clean and organized.
• Maintain knowledge of room rates, promotions and hotel features.
• Assist with mail handling and guest requests as needed.

Skills

Hospitality

Customer Service

Communication

Flexibility

Job description

Residence Inn Abilene is seeking a friendly Front Desk Agent to greet guests warmly, assist with check-in and check-out efficiently, and address requests with courtesy and professionalism.

You will maintain up-to-date knowledge of room rates and promotions, notify guests of any changes, support a clean and welcoming lobby, and contribute to high guest satisfaction throughout every shift.