Guest Services Specialist - Immediate Pay & Growth

Kana Hotel Group; Tennessee; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a customer-focused Front Desk Attendant to warmly greet guests, check them in/out, and handle cash and card transactions daily. You will verify room availability, coordinate with housekeeping, and promote hotel amenities while ensuring guest satisfaction.

The role requires strong customer service experience, attention to detail, and flexibility to work evenings, weekends, and holidays in a hospitality setting. Join a team with growth opportunities.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local geographic area, area businesses and attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count for room availability.
• Review credit limit exception report and obtain approvals as needed.
• Check expected departures and manage checkouts or extensions.
• Update housekeeping room status as received.
• Balance departments from daily activity report at end of shift.
• Perform cashier shift changes when cash is in balance.
• Explain hotel promotions to guests and provide items on request.
• Mention hotel amenities to guests during conversations.
• Respond promptly to guest inquiries or complaints and offer alternatives.
• Demonstrate hospitable, guest-focused service.
• Document guest accidents with the accident report form.
• Ability to work evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Hospitality

Communication skills

Attention to detail

Problem solving

Education

High School diploma or GED preferred

One year hospitality experience required

Customer service experience required

Experience handling cash and credit card procedures

Knowledge of local area and attractions

Job description

Kana Hotel Group is seeking a customer-focused Front Desk Attendant to warmly greet guests, check them in/out, and handle cash and card transactions daily. You will verify room availability, coordinate with housekeeping, and promote hotel amenities while ensuring guest satisfaction.

The role requires strong customer service experience, attention to detail, and flexibility to work evenings, weekends, and holidays in a hospitality setting. Join a team with growth opportunities.