Guest Services Specialist — Immediate Pay & Bonuses

Hilton Garden Inn Charlotte/Mooresville, NC; Newnan (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk Clerk to warmly greet guests, perform check-in and check-out, and coordinate with housekeeping and other departments to ensure smooth stays.

The ideal candidate has at least one year in hospitality, strong cash handling skills, attention to detail, and knowledge of the local area to guide guests to area attractions. We offer equal opportunity employment and a benefits package including medical, vision, dental, 401K, and immediate pay options.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local area and attractions.
• Attention to detail.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report & gets additional approval if necessary.
• Check expected departures for today & clears checkouts or extends stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them.
• Mention various hotel amenities to guests during conversations.
• Respond promptly to guests’ inquiries or complaints; offer alternate solutions.
• Demonstrate hospitality and accommodation to guests.
• Document any guest accidents by completing the accident report form.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Knowledge of local area

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a Front Desk Clerk to warmly greet guests, perform check-in and check-out, and coordinate with housekeeping and other departments to ensure smooth stays.

The ideal candidate has at least one year in hospitality, strong cash handling skills, attention to detail, and knowledge of the local area to guide guests to area attractions. We offer equal opportunity employment and a benefits package including medical, vision, dental, 401K, and immediate pay options.