Guest Service Ambassador: Local Expert & Welcoming Front Desk

Daly Seven; Wake Forest (NC); Hybrid; USD 25,000 - 35,000; Full time

Job summary

Daly Seven in Wake Forest, NC is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs with speed and accuracy, and act as a local ambassador for the hotel. You’ll handle reservations, cash handling, switchboard operations, breakfast setup, and safety procedures while delivering friendly, professional service and helping guests plan next stays at our Daly Seven properties.

This role requires staying active on site, lifting up to 10 pounds, and maintaining clean,

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using maps and guides to provide directions.
• Handle guest complaints with professional care and concern.
• Promote the franchise membership club and help guests secure future stays at Daly Seven properties.
• If the hotel is full, assist guests in finding lodging via referrals.
• Maintain cash drawer, balance shift reports, and record reservations accurately.

Skills

Verbal communication

Written communication

Computer proficiency

Education

High School Diploma or GED

Job description

Daly Seven in Wake Forest, NC is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs with speed and accuracy, and act as a local ambassador for the hotel. You’ll handle reservations, cash handling, switchboard operations, breakfast setup, and safety procedures while delivering friendly, professional service and helping guests plan next stays at our Daly Seven properties.

This role requires staying active on site, lifting up to 10 pounds, and maintaining clean,