Guest Service Agent — Warm Front Desk & Hospitality Pro

Hilton; Milpitas (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Travel discounts (Go Hilton)

Employee stock purchase program (ESPP)

Paid parental leave

Job summary

Embassy Suites by Hilton Milpitas Silicon Valley is seeking a Guest Service Agent to deliver exceptional hospitality at the front desk. You’ll welcome guests, manage check-ins/check-outs, and share local knowledge to ensure memorable stays.

Ideal candidates will have strong English communication, a passion for service, and flexibility to work mornings, evenings, overnights, weekends, and holidays. Previous guest-service experience is a plus.

Qualifications

• Availability to work a flexible schedule including mornings, evenings, overnights, weekends, and holidays.
• Strong English communication with guests, team members, and management.
• A genuine passion for hospitality and delivering guest service.

Responsibilities

• Greet guests on arrival and complete check-in, assign rooms, issue keys, and provide welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the POS system accurately.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local information to assist guests.
• Use up-selling techniques to recommend hotel amenities and maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage communications.

Skills

Customer service

Communication

Hospitality

Phone etiquette

Tools

POS system

Job description

Embassy Suites by Hilton Milpitas Silicon Valley is seeking a Guest Service Agent to deliver exceptional hospitality at the front desk. You’ll welcome guests, manage check-ins/check-outs, and share local knowledge to ensure memorable stays.

Ideal candidates will have strong English communication, a passion for service, and flexibility to work mornings, evenings, overnights, weekends, and holidays. Previous guest-service experience is a plus.