Guest Service Agent - Hospitality Pro with Travel Perks

Hilton; Cedar Rapids (IA); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Travel discounts

Employee stock purchase program

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health & welfare benefits

Retirement plans

Résumé du poste

Hilton in Cedar Rapids is seeking a friendly Guest Service Agent to ensure a seamless check-in and check-out experience while delivering the light and warmth of hospitality.

You will greet guests, verify details, issue keys, process payments, and share knowledge about local attractions to enhance each stay. This role requires evening shifts, including weekends and holidays, with travel discounts and other Hilton perks.

Qualifications

• Previous guest service experience preferred.
• Strong communication skills.
• Ability to work evenings and weekends.
• Knowledge of local area is a plus.

Responsabilités

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the POS system accurately.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Use upsell techniques to recommend hotel amenities and maximize revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Connaissances

Guest service

Communication

Hospitality

Problem solving

Outils

POS system

Description du poste

Hilton in Cedar Rapids is seeking a friendly Guest Service Agent to ensure a seamless check-in and check-out experience while delivering the light and warmth of hospitality.

You will greet guests, verify details, issue keys, process payments, and share knowledge about local attractions to enhance each stay. This role requires evening shifts, including weekends and holidays, with travel discounts and other Hilton perks.