Hotel Guest Experience Agent

Hilton; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton in Austin is seeking a Guest Service Agent to ensure smooth check-in and check-out while delivering the light and warmth of hospitality. You will greet guests, verify details, assign rooms, issue keys, and provide welcome materials, ensuring a memorable stay.

You’ll also promote hotel services, respond to guest requests with urgency, and share local knowledge to enhance guest satisfaction across all interactions. This full-time role emphasizes teamwork and guest-centric service.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check-in process, verify details, assign rooms, issue keys, and provide welcome materials or bell service assistance

Job description

Hilton in Austin is seeking a Guest Service Agent to ensure smooth check-in and check-out while delivering the light and warmth of hospitality. You will greet guests, verify details, assign rooms, issue keys, and provide welcome materials, ensuring a memorable stay.

You’ll also promote hotel services, respond to guest requests with urgency, and share local knowledge to enhance guest satisfaction across all interactions. This full-time role emphasizes teamwork and guest-centric service.