Guest Services Representative - Radisson Cedar Rapids - 2nd Shift Fulltime

OCI Hospitality; Cedar Rapids (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Opportunity for growth and development

Supportive team environment

Employee discounts and perks

Job summary

OCI Hospitality in Cedar Rapids, Iowa is seeking a dependable Guest Service Agent for the evening shift. This position involves delivering exceptional customer service, handling front desk operations, and fostering a welcoming atmosphere for all guests.

The ideal candidate will possess prior customer service experience and strong communication skills. This role requires working from 3:00pm to 11:00pm, Wednesday through Sunday, with opportunities for growth and various employee perks.

Qualifications

• Previous customer service or hospitality experience preferred.
• Ability to remain professional in a fast-paced environment.
• Basic computer and organizational skills.

Responsibilities

• Provide outstanding guest service by addressing all inquiries.
• Register and process guest arrivals and departures efficiently.
• Maintain a clean and organized front office appearance.

Skills

Customer service

Strong communication skills

Interpersonal skills

Organizational skills

Job description

Position Summary

We are seeking a reliable and guest-focused Guest Service Agent to join our team for the evening shift. This role is responsible for delivering exceptional service, ensuring smooth front desk operations, and creating a welcoming environment for all guests. This is a PM Shift Working 3:00pm to 11:00pm Wednesday through Sunday.

Essential Duties & Responsibilities

• Provide outstanding guest service by addressing all inquiries and concerns promptly and professionally
• Register and process guest arrivals and departures efficiently and accurately
• Demonstrate professionalism and courtesy in all telephone communications
• Actively listen to guests and anticipate additional needs to enhance their stay
• Maintain a clean, organized, and professional appearance of public areas and front office spaces
• Utilize effective selling techniques to maximize occupancy and revenue opportunities
• Ensure all guest accounts are accurate, complete, and properly documented
• Maintain a strong working knowledge of hotel services, amenities, and the local area
• Comply with all hotel policies, procedures, and standard operating guidelines
• Support and uphold safety procedures for guests and team members
• Complete required daily and departmental reports
• Collaborate with team members and other departments to support efficient operations
• Deliver amenities and provide assistance to guests as needed
• Perform additional duties as assigned by management

What We Offer

• Competitive pay
• Opportunity for growth and development
• Supportive team environment
• Employee discounts and perks

Requirements

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to remain professional in a fast-paced environment
• Basic computer and organizational skills
• Flexibility and reliability to work the established schedule