Guest Service Agent - Elevate Stays with Warm Hospitality

Hilton; South Bend (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Travel perks

ESPP – employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge support

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in South Bend seeks a Guest Service Agent to deliver warm hospitality through smooth check-ins and check-outs, while guiding guests with local information and hotel offerings. You will help create memorable stays by greeting guests, handling payments, and using the POS system with accuracy in a fast-paced environment.

The role emphasizes up-selling, guest satisfaction, and teamwork, with a focus on delivering exceptional service and consistent guest experiences throughout every shift.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Acting with integrity and always doing the right thing.
• Inspiring others through leadership.
• Teamwork drives the best outcomes and accountability.

Responsibilities

• Greet guests upon arrival and complete check-in, verify details, assign rooms, issue keys, and provide welcome materials.
• Process guest departures, verify charges, handle payments, issue receipts, and use the POS system.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local information to assist guests.
• Upsell hotel amenities to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

POS system

Tools

Point-of-Sale System

Job description

Hilton in South Bend seeks a Guest Service Agent to deliver warm hospitality through smooth check-ins and check-outs, while guiding guests with local information and hotel offerings. You will help create memorable stays by greeting guests, handling payments, and using the POS system with accuracy in a fast-paced environment.

The role emphasizes up-selling, guest satisfaction, and teamwork, with a focus on delivering exceptional service and consistent guest experiences throughout every shift.