Guest Experience Concierge

Hampton-By-Hilton; Rockingham Township (IA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development Op

Travel Discounts

Job summary

Hampton-By-Hilton in Iowa is seeking a Front Desk Agent who will set the tone for our guests with warmth and efficiency. You’ll welcome guests, check them in and out, and handle cash and credit card transactions with accuracy on a daily basis.

Strong English communication is essential, and you’ll use computer systems to assist guests, resolve issues, and provide outstanding service. The role involves standing, moving, and lifting up to 20 pounds as needed.

Qualifications

• Excellent English communication skills.
• Comfort using a computer to check guests in and out.
• Able to lift up to 20 pounds as needed.

Responsibilities

• Provide a warm first impression to guests and deliver exceptional service.
• Welcome and assist guests in person and over the phone every day.
• Handle check-in/check-out, and process cash and credit card transactions accurately.

Skills

Customer service

English fluency

Tools

POS systems

Computer skills

Job description

Hampton-By-Hilton in Iowa is seeking a Front Desk Agent who will set the tone for our guests with warmth and efficiency. You’ll welcome guests, check them in and out, and handle cash and credit card transactions with accuracy on a daily basis.

Strong English communication is essential, and you’ll use computer systems to assist guests, resolve issues, and provide outstanding service. The role involves standing, moving, and lifting up to 20 pounds as needed.